Q: Can you ship my order so that it doesn’t reveal the contents of the package inside (I want it to be a surprise)?
A: You will have the option to select “GIFT” on your order. Then we’ll make sure it ships without any pricing or payment information.
Q: What discounts are available for large orders?
A: Wholesale product pricing is available to eligible retail businesses. Any customers interested in wholesale product purchases may submit a request to become a registered wholesaler. If you are a regular consumer and you would like to order a large quantity please call us at: 1-866-553-8886 and we can discuss an order discount.
Q: Are you coming out with new and different product soon?
A: Each year LUX-PRO Flashlights introduces new product. If you would like to be added to our email list which will inform you of our new lines, please click here.
Q: How long will it take for my package to arrive?
A: Orders placed before 12PM EST (Monday through Friday) are typically shipped the next business day. Packages are subject to the deliver according to the shipping method selected.
Q: Do you include messages in packages?
A: We are happy to include simple personal messages with orders, you can either call us to place your order over the phone or use the appropriate Gift Message section of the checkout page.
Q: How do I know that my credit card information is secure?
A: LUX-PRO Flashlights is a secure website. Transaction processing is performed through a secure server using state-of-the-art encryption. We committed to not publishing, selling, or distributing customers’ sensitive personal information to anyone or any company.
Q: What is your policy on returns?
A: We are committed to customer sastifaction and offer an excellent returns and exchanges policy. Please see our return policy for more information.
Q: How do I contact LUX-PRO Flashlights?
A: Please see our contact us page.
Q: Does the invoice show the price if I send this as a gift?
A: Your package will include a packing slip which does not include the price.