Returns and Exchanges

Return Conditions

Simple Products’ items are eligible to be returned within 30 days of the date of purchase for any reason, subject to the following criteria: You must provide the original order number and/or original receipt. The customer is responsible for the cost of return shipping. Simple Products Corp. will refund the entire purchase price (excluding original shipping costs). All refunds will be processed within 1-2 weeks of receiving the returned merchandise.

Items purchased online may only be returned via mail to the company headquarters (not to retail locations). In-store purchases are subject to the independent distributor’s return policies. Customer refunds will be provided in the same form that original payment was provided (e.g. Paypal, Visa, etc.) except if by cash which will be returned by check.

*All clearance items/irregular sale items cannot be returned. All such sales are final.

Methods of Returning

By Mail – Mail the item(s) for return or exchange to the Return Address below. When mailing your return, please include a copy of your receipt or your order number. Return shipping costs are the responsibility of the customer. Mailed-in returns will be processed within 1-2 weeks of receiving.

Return Address:

Simple Products Corp.
Returns Department
9314 South 370 West
Sandy, UT 84070

Exchanges Conditions

Simple Products’ items are eligible to be exchanged within 180 days of the date of purchase for any reason, subject to the following criteria: The customer is responsible for the cost of return shipping, and must include a $7.00 processing fee for exchange postage & handling and any repackaging fees. All exchanges will be processed within 1-2 weeks of receiving the returned merchandise. Merchandise can only be exchanged for items of equal or lesser value of the original purchase price. A copy of the original purchase receipt or the order number must be included in the exchange. Please call or email customer service before exchanging multiple items.

Items purchased online may only be exchanged via mail to the company headquarters (not to retail locations). In-store purchases are subject to the independent distributor’s exchange policies. Any exchanged merchandise that is returned without the $7 processing fee will be processed as a return (if eligible) and will be subject to the conditions outlined in the Return Conditions section of this page.

*All clearance items/irregular sale items cannot be exchanged. All such sales are final.

Return Address:

Simple Products Corp.
Exchange Department
9314 South 370 West
Sandy, UT 84070