We want you to be confident that your LUX-PRO product is made with quality and durability built-in. All products bearing “lifetime warranty” come with a Limited Lifetime Warranty which covers manufacturing defects in materials and workmanship for the life of the product to the original purchaser. Products bearing a warranty period such as "1-year warranty" come with the same warranty coverage but for the period specified. A copy of the original receipt may be required for warranty repair or replacement. This warranty is the sole and exclusive warranty for our products and is in lieu of any and all other warranties expressed or implied.
This warranty does not cover batteries or any damage caused by batteries, battery leakage, battery corrosion, LED burnout, alteration of any kind, misuse, or lack of maintenance.
If your LUX-PRO product fails to perform properly due to a defect in manufacturing, please contact the warranty team at LUX-PRO. All returns must have a return authorization code or they cannot be accepted. Defective products will be repaired or replaced at the company's discretion. Product must be returned, postage paid, to the LUX-PRO Warranty Return address below.
REPAIR: If a product is repaired under the LUX-PRO warranty claim service, LUX-PRO will pay shipping costs to return the repaired product.
REPLACEMENT OR PARTS: If the defective product is not returned and LUX-PRO determines that a replacement, an upgrade, or parts are necessary to resolve the defect, the customer will be required to pay a nominal shipping fee on the replacement, upgrade, or parts sent under the warranty claim.
If LUX-PRO is not able to repair the defective product and the same item or a similar replacement item is not available, an upgrade will be offered. If none of these remedies resolves the warranty claim at LUX-PRO’s discretion, a final solution of a credit towards the purchase of any LUX-PRO product will be provided.
LUX-PRO Returns and Repairs:
Please contact LUX-PRO by email at firstname.lastname@example.org and provide a brief description of the warranty claim. Please attach a photo to your email if possible to speed up the warranty claim.
Warranty returns must have a return authorization number provided by a LUX-PRO warranty claims specialist. Defective product must be sent postage paid and LUX-PRO will pay the return postage. All warranty claims sent in must be postage paid or they will be refused. If LUX-PRO is sending a complete replacement, an upgrade, or parts and you were not required to send in your product postage paid, a nominal shipping fee will be collected. Once you have received a return authorization number, send your defective product to:
Attn: Warranty Service
9314 South 370 West
Sandy, UT 84070